LD #76 Achieving Systemness: Competitive Challenges

Scott Nygaard MD, MBA, the COO of Lee Health System in SW Florida is joining Leader Dialogue co-hosts Dr. Roger Spoelman, Dr. Charles (Chuck) Peck, and Ben Sawyer on the April 18 th , 2022, podcast.  The podcast topic is Achieving Systemness: Competitive Challenges and will be exploring how Lee Health has navigated through the pandemic, and some of the key learnings as they emerge into the post- pandemic healthcare environment. Dr. Nygaard shares his perspective and insights on this important topic, providing practical suggestions from which all healthcare leaders could benefit.

LD #75 Achieving Systemness: Empathetic Automation Opportunities

Apruv Gupta MD, MPH, an expert on the topic of empathetic automation and driving care transformation will be joining Leader Dialogue co-hosts Dr. Charles (Chuck) Peck, Dr. Darin Vercillo, and Ben Sawyer on the April 5 th , 2022 podcast.  The podcast topic is Achieving Systemness: Empathetic Automation Opportunities and will be exploring how empathetic automation can help to address clinical workforce overload and shortages. Dr. Gupta shares his perspective and insights on this important topic, providing practical suggestions that can be applied immediately.

E74 Achieving Systemness: Coaching Opportunities

Michael Bungay Stanier (aka MBS), a Rhodes Scholar and author of multiple books including “The Coaching Habit: Say Less, Ask More, and Change the Way You Lead Forever”, will be joining Leader Dialogue co-hosts Dr. Roger Spoelman and Ben Sawyer on the March 15, 2022 podcast. The podcast topic is Achieving Systemness: Coaching Opportunities and takes a closer look at best practice coaching as leaders deal with workforce disruptions and staff burnout in the aftermath of the pandemic.

E73 Achieving Systemness: Analyzing Gaps and Opportunities

Conrad Vial, MD Senior Vice President and Chief Clinical Officer of Sutter Health will be joining the Leader Dialogue co-hosts on the March 1, 2022 podcast.  The podcast topic is Achieving Systemness: Analyzing Gaps and Opportunities in today’s environment. Dr. Vial will share his perspective and insights on this important topic, providing practical suggestions that can be applied immediately.

E72 Operating as One: Employee Empowerment and Seamless Handoffs

Chief Nurse Officers (CNOs), Gay Landstrom Ph.D., RN, NEA-BC, FACHE - SVP and CNO of Trinity Health, and Kim Maguire RN, BSN, MBA/HCM, CENP – EVP and CNO at Northwest Community Hospital (NCH) in Chicago, will be joining the Leader Dialogue co-hosts for this timely and relevant 2/15/22 podcast. The podcast topic for this 2/15/22 podcast is Operating as one: Employee empowerment and seamless handoffs. Gay and Kim will share their personal experiences and insights on this important topic, providing insights that can be applied immediately.

E71 Operating as One: Leadership Development

Today’s LeaderDialogue podcast includes author Russ Hill, who is Senior Partner and one of the founders of Lone Rock Consulting. Russ has written 3 books on leadership including the latest one titled The Great Resignation: Why Millions Are Leaving Their Jobs and also a previous book titled Who Will Win the Battle for Talent?

E70 Driving Clarity & Focus: The 12-week Year

Dr. Roger Spoelman of the Baldrige Foundation, and Ben Sawyer from ABOUT Healthcare, facilitate a very insightful discussion regarding how the Loyola University Health System team was able to achieve a $100 million turnaround by applying the principles of the 12-week year in a robust team-oriented effort that overcame the trap of annualized thinking and the many hurdles within a commonly experienced people-process-technology operation in order to achieve breakthrough results. The model is applicable to any strategy execution challenge an organization faces.

E69: What’s Next: Stabilizing Revenue & Operations

On this episode of “LeaderDialogue Radio“, the panel is joined by the President and EVP at Southern New Hampshire Health, Dr. Scott Wolf.

E68: How To Lead When You’re Not In Charge

On this episode of “Leader Dialogue Radio“, the panel is joined by pastor, speaker and author Clay Scroggins to discuss his book “How To Lead When You’re Not In Charge“ and how to leverage influence when one lacks authority, such as situations that may face leaders and providers in these disruptive COVID times.

E67: Healthcare on Fire: A COVID Chronicle

LeaderDialogue hosts talk with J. Daniel Beckham about his most recent monograph, Healthcare on Fire: A COVID Chronicle.

LD #66: Best Cost/Benefit Opportunities

Dr. Roger Spoelman and Dr. Charles Peck, MD, the conversation continues on the 11/16/21 radio show/podcast a discussion regarding the cost/benefit considerations of solution considerations for addressing the unprecedented executive management challenges facing health system executives in the wake of the pandemic. Discover some nuggets of insight that you will be able to immediately apply!

LD #65: Top Challenges to Overcome

During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts, Dr. Roger Spoelman and Dr. Charles Peck, MD, as panelists the discussion clarified the top challenges to overcome for health systems to future proof their organizations. During the 11/2/21 radio show/podcast, Drs Spoelman and Peck will unpack the audience voting from the HMA interactive executive round table, providing keen insight as to the prioritized problems-to-solve and considerations for addressing the challenges.

LD #64: Part 2 - Physician Engagement Post COVID-19 with Dr. M.Michael Shabot & Chuck Stokes

On this episode of "Leader Dialogue," join your hosts Lisa Counsell and Dr. Roger Spoelman for the Part 2 Deep Dive discussion with Dr. Michael Shabot from Relia Healthcare Advisors (www.reliahealthcare.com) and Chuck Stokes (former CEO, Memorial Hermann) about physician engagement post COVID-19.

LD #63: Physician Engagement Post COVID-19 with Dr. M.Michael Shabot & Chuck Stokes

Dr. Michael Shabot is a Founding Partner of Relia Healthcare Advisors, which provides services in the areas of high reliability safety and quality, executive leadership development, organizational culture assessment, medical staff governance and implementation of the Malcolm Baldrige Quality Framework.

LD#62: Workforce Engagement in Healthcare during the COVID-19 Crisis

Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck was responsible for leading and overseeing the $5.6B System’s network of more than 17 hospitals and 300 delivery sites, with more than 27,000 employees and 6,400 affiliated physicians in the Greater Houston area. Chuck retired from Memorial Hermann effective December 2019.

LD #61: Responding to COVID-19, Making it Real

On this special episode of “Leader Dialogue”, learn how pillar organizations within Gwinnett County have joined forces in the midst of the COVID-19 crisis to attack issues such as homelessness, diminished access to healthcare, and food insecurity. Hosts Ben Sawyer and Lisa Counsell are joined by two special guests serving on the front lines, Scott Mawdesley and Rachel Spain.

LD #60: COVID-19 Crisis Management National Webinar

This special edition of “Leader Dialogue” offers a replay of the Baldrige Foundation national webinar that was conducted on March 31, 2020 discussing “COVID-19 Crisis Management”.

LD #59: Synergies Between the Baldrige Performance Excellence Framework and Press Ganey’s High Reliability Model

This special edition of “Leader Dialogue Radio” offers a replay of the Baldrige Foundation quarterly webinar that was conducted on March 12, 2020 discussing “Synergies Between the Baldrige Framework and HRO”. The webinar provided a detailed comparison of Press Ganey’s High Reliability Model compared with the Baldrige Performance Excellence Framework.

LD #57: The Power of an Engaged Workforce with Lindel Fields

Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential. As a speaker and coach, Lindel Fields helps leaders and organizations become Great Places to Work with World-Class results.

LD #58: The Power of an Engaged Workforce - Part 2 Deep Dive with Lindel Fields

On this episode, hosts Jennifer Strahan and Lisa Counsell continue the discussion around the power of an engaged workforce with Lindel Fields.

LD #56: The Value of the QUEST for Excellence Conference - The Deep Dive

Leader Dialogue hosts Ben Sawyer and Lisa Counsell continue the discussion around the QUEST for Excellence Conference with Kay Kendall, CEO BaldrigeCoach.

Leader Dialogue #55: The Value of the "QUEST for Excellence" Conference with Kay Kendall

Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award.

Leader Dialogue #54: Using a Strategic Systemwide Approach to Improve Early Childhood Literacy - Week 2 with Dr. KaiLonnie Dunsmore

Hosts Ben Sawyer and Lisa Counsell continue the discussion of around early childhood literacy and the importance of implementing a focused strategic system approach to foster improvements in this “deep dive” episode with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore.

LD#53: The Importance of Literacy Rates in Pre-Kindergarten Stages with Dr. KaiLonnie Dunsmore

Hosts Ben Sawyer and Lisa Counsell discuss the importance of literacy rates in pre-kindergarten stages, along with opportunities to improve education in collaboration with community partners, with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally trained and focused on grant development and deployment of Education and Community of Excellence initiatives.

LD #52: The Baldrige Framework – The Deep Dive with P. George Benson, PhD

On this “deep dive” episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell continue their discussion about Systems Approach to the Baldrige Framework with returning guest Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors.

LD #51: The Baldrige Framework – A Systems Approach with P. George Benson, PhD

On this episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell discuss a Systems Approach to the Baldrige Framework with Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors.

LD #50: Author, Professor, and Management Theorist - Morten Hansen, PhD

Dr. Morten Hansen is an author, professor, and management theorist, with award-winning work on social networks, collaboration, knowledge management, and corporate innovation.

LD #49: The Deep Dive Episode with David Gifford with American Health Care Association (AHCA)

In this deep dive discussion, hosts Ben Sawyer, Lisa Counsell and Duffie Dixon once again interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.

LD #48: David Gifford with American Health Care Association (AHCA)

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.

LD #47: The Deep Dive - Using Performance Improvement & Innovation to Overcome Challenges with Dr. Leigh Hamby of Piedmont Healthcare

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon continue their conversation with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare, with a “deep dive” discussion on how businesses can leverage the Baldrige framework in today’s competitive marketplace. Topics discussed include the challenging environment that a corporate leader of Piedmont Healthcare faces, performance excellence challenges in the Age of Consumerism, and how organizations can best leverage the Baldrige PE framework to accelerate short-term gains and create a sustainable competitive advantage.

LD #46: Using Performance Improvement & Innovation to Overcome Challenges - with Dr. Leigh Hamby of Piedmont Healthcare

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare.

LD #45: Leveraging the Baldrige Framework - the Deep Dive with Scott McIntyre of Guidehouse

On this deep dive episode of “Leader Dialogue”, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon continue their discussion about leveraging the Baldrige framework in today’s competitive marketplace with special guest Scott McIntyre, the Chief Executive Officer of Guidehouse.

LD #44: Leveraging the Baldrige Framework in Today’s Competitive Marketplace with Scott McIntyre of Guidehouse

Hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse.

LD #43: Transforming Healthcare Financial Billing – Deep Dive

Topics discussed on this deep dive episode of “Leader Dialogue” include: Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers. Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems. Performance excellence challenges in the Age of Consumerism: How Consumerism has changed patient’s loyalty to providers and healthcare systems. Learn how Patientco is leading the way to bridge this ga

LD #42: Transforming Healthcare Financial Billing

Topics discussed on this episode of “Leader Dialogue” include: Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers. Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems. Performance excellence challenges in the Age of Consumerism: How Consumerism has changed patient’s loyalty to providers and healthcare systems. Learn how Patientco is leading the way to bridge this gap.

LD #41: Strategies to High Reliability – the Deep Dive with Craig Clapper

Craig Clapper joins hosts Ben, Lisa and Duffie for a “deep dive” discussion about strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status and understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.

LD: #40 - Strategies to High Reliability with Craig Clapper

Topics discussed on this episode include: Business Acumen: Which will include Craig’s background and overview of Press Ganey Current state: Discuss current strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status. Performance excellence challenges in the Age of Consumerism: Understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.

LD #39: Georgia Lt. Governor, Geoff Duncan - The Deep Dive Discussion

Georgia Lt. Governor Geoff Duncan joins hosts Ben, Jennifer, Lisa and Duffie for a “deep dive” discussion about leadership, government, education, healthcare, technology and more on “Leader Dialogue”.

LD #38: Leadership, Healthcare and Education with Georgia Lt. Governor, Geoff Duncan

Georgia Lt. Governor Geoff Duncan joins Ben, Jennifer, Lisa and Duffie to discuss leadership, education, healthcare, technology and more on “Leader Dialogue”.

LD #37 Leveraging the Baldrige Framework to Transform a Heathsystem - the Deep Dive with Rulon Stacey, PhD

A deep dive discussion about Leveraging the Baldrige Framework to Transform a Healthsystem is provided by the hosts Ben Sawyer and Duffie Dixon, with special guest Dr. Rulon Stacey, managing director and leader of Navigant’s Healthcare Strategy business unit.

LD #36: Leveraging the Baldrige Framework to Transform a Health System with Rulon Stacey, PhD

This episode of “Leader Dialogue” discusses how to leverage the Baldrige Framework to transform a Healthsystem with special guest Dr. Rulon Stacey of Navigant Healthcare.

LD #35: Performance Excellence Challenges in the Age of Consumerism – the Deep Dive with Niki Buchanan

A deep dive discussion about Performance Excellence Challenges in the Age of Consumerism is provided by the hosts Lisa, Jennifer and Duffie, with special guest Niki Buchanan, Venture Leader of Population Insights & Care at Philips Wellcentive.

LD #34 - Performance Excellence Challenges in the Age of Consumerism with Niki Buchanan

Topics discussed on this week’s show include: Business Acumen, including Niki’s background and use of Lean Six Sigma Principles. Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company. Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty.

LD #33: The Power of the Baldrige Framework with Lowell Kruse - Deep Dive

A deep dive discussion about the power of the Baldrige framework is examined by the hosts Ben, Lisa and Duffie, with special guest and former healthcare industry CEO Lowell Kruse.

LD #32: The Power of the Baldrige Framework - with Lowell C. Kruse

The power of the Baldrige framework is examined with special guest and former healthcare industry CEO Lowell Kruse.

LD #31: Lessons Learned from Leading Private/Public Partnerships – Deep Dive

This week’s episode is a “deep dive” conversation featuring Sherry Farrugia, who manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children’s Healthcare of Atlanta.

LD #29: Evolution of the Baldrige Performance Excellence Program – Deep Dive with Bob Fangmeyer

Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST), returns for this deep dive episode of “Leader Dialogue”.

LD #30: Lessons Learned from Leading a Private-Public Partnership

Sherry Farrugia manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children’s Healthcare of Atlanta

LD #28: Evolution of the Baldrige Performance Excellence Program

This week’s guest is Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST).

LD #27: Board and Management Alignment – Deep Dive with Pam Knecht

Pamela R. Knecht is the guest on this episode of Leader Dialogue Radio. Pam is an accomplished governance coach assisting not-for-profit Health Systems with strategic planning, governance, education, and organizational diagnosis and change management.

LD #26: Performance Excellence in the Age of Consumerism with Pam Knecht

Pamela R. Knecht is the guest on this epsiode of Leader Dialogue Radio. Pam is an accomplished governance coach assisting not-for-profit Health Systems with strategic planning, governance, education, and organizational diagnosis and change management. Tune in to learn how to develop ideal board and management alignment, and how to enhance performance efficiency and effectiveness.

LD #25: Humanity at the Forefront with Millinocket Regional Hospital

Host Jennifer Strahan from SOAR Vision Group, LLC speaks with Bob Peterson, CEO of Millinocket Regional Hospital. They discuss the role, value, and challenges faced by rural America and critical access hospitals. Bob shares some unique successes and value differentiators that help his team stay successful even in difficult economic times for small hospitals and businesses.

LD#23: Thriving in the Age of Consumerism with Lee Health System

Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of choice in Southwest Florida.

LD #24: Thriving in the Age of Consumerism Deep Dive – Lee Health System’s Accelerated Performance Excellence Journey with Monica Ray

Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of choice in Southwest Florida

LD#22: Cybersecurity with Colonel Gemini Majkowski – Deep Dive

Today we host the second part of this two-part cybersecurity series of Leader with Colonel Gemini Majkowski, an expert examiner for the Baldrige Performance Excellence framework.

LD #21: Cybersecurity with Colonel Gemini Majkowski

Join us for this two-part series of Leader Dialogue to discuss the relevance and risk of cybersecurity with Colonel Gemini Majkowski. According to the 2018 American Hospital Association environmental scan, the magnitude data breaches from cyber attacks cost the U.S. $6.2B annually with an average of $2.2M and over 3K records compromised per healthcare incident alone.

LD #20: Transformation Requires Innovation – Mercy Health Case Study

In part 1 of the Innovation discussion, hosts Ben Sawyer and Jennifer Strahan introduce the Mercy Health innovation case study (introductory video included). All great transformations have necessitated innovation.

LD #19: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive

In this follow-up deep dive Leader Dialogue episode, hosts Ben Sawyer and Duffie Dixon continue the “Baldrige Journey – Pursuing Performance Excellence” discussion with Al Faber, the President & CEO of the Baldrige Foundation, clarifying what it takes for organizations and people to succeed.

LD #18: The Baldrige Journey – Pursuing Performance Excellence with Al Faber of the Baldrige Foundation

The Baldrige Performance Excellence Framework consists of seven (7) categories which integrate leadership, strategy, and customers with workforce and operations to drive results. The Baldrige system foundation of measurement, analysis, and knowledge management is critical to effective management and to a fact-based, knowledge-driven, agile system for improving performance and competitiveness.

LD #17: Follow-up Discussion with John McDaniel of The HCI Group – Deep Dive

On this follow-up deep dive episode of “Leader Dialogue”, Ben and Jennifer continue the innovation requirements discussion with John McDaniel, HCI Group’s SVP of Innovation and Technology, clarifying what it takes for organizations to get out ahead of emerging market trends, and to win.

LD#16: The Role of Innovation in the Age of Consumerism with John McDaniel of The HCI Group

HCI Group’s SVP of Innovation and Technology John McDaniel discusses the transformation advisory function that the HCI Group provides to healthcare systems regarding emerging technologies. Ben and Jennifer explore with John the innovation and performance excellence requirements for organizations to effectively compete in the Age of Consumerism as web-based technologies proliferate, including advances in biometric monitoring, telemedicine, and robotic surgery. The discussion also includes the impact of global medical tourism.

LD #15: Clarifying Strategy Execution Failure Modes & Myths with Russ Branzell of CHIME – Deep Dive

On this follow-up deep dive episode of “Leader Dialogue“, CHIME CEO Russ Branzell again joins Ben, Jennifer and Duffie to discuss the two common Strategy Execution failure modes resulting from five (5) commonly held strategy execution myths. (Adapted from the research of: Donald Sull, MIT Sloan School of Management, and Rebecca Homkes fellow at the London Business School’s Centre for Management Development and Economic Performance).

LD #14: The Importance of Transparency and Accountability with Russ Branzell of CHIME

College of Healthcare Information Management Executives (CHIME) CEO Russ Branzell discusses the criticality of transparency and performance accountability as the Age of Consumerism envelopes the healthcare market. Russ provides examples from his experience as the CIO of Poudre Valley Health System leading up to their winning of the Malcolm Baldrige National Quality Award in 2008.

LD #13: The Art & Science of Medicine with Hamilton Health – Deep Dive

In follow-up to the last “Leader Dialogue” episode with Sandy McKenzie, Chief Operating Officer at Hamilton Health, Duffie and Jennifer dive into the content of leadership and culture while Ben is vacationing in Hawaii.

LD #12: The Art & Science of Medicine with Hamilton Health

Hamilton Health’s Chief Operating Officer Sandy McKenzie joins Duffie Dixon and Jennifer Strahan to discuss the vital blending of art and science in the delivery of medicine. Sandy shares her team’s journey towards a compassionate, servant-minded culture.

LD #11: Verge Health: Safety First – Deep Dive

On this follow-up deep dive episode of LeaderDialogue, Verge Health VP Lisa Counsell again joins host Ben Sawyer and Duffie Dixon to unpack the related Baldrige principles. (See the Visual Baldrige, Organizational Hierarchy of Needs model below)

LD #10: Verge Health – Safety First

Verge Health CEO Dr. Mark Crockett discusses the criticality of prioritizing patient safety in today’s healthcare market, and how the age of consumerism forces comine to benefit patients, by aligning incentives of provider and insurers to do what is best for the consumer (fee for value). Dr. Crockett and Lisa Counsell, Verge Health’s VP, share their insights and successes having worked with leading healthcare organizations across the country.

LD #9: Baldrige Journey vs. The Destination – Deep Dive

On this follow-up deep dive episode of “LeaderDialogue“, Core Values Partners President Paul Grizzell again joins Ben, Jennifer and Duffie to expound upon his experiences and tips for organizations launching or continuing their journey toward the prestigious Malcolm Baldrige National Quality Award. The hosts discuss how the transformation journey is like developing a health fruit-bearing tree.

LD #8: The Baldrige Journey vs The Destination

On this episode of “LeaderDialogue“, Core Values Partner President Paul Grizzell joins Ben, Jennifer, and Duffie to share experiences and tips for organizations launching or continuing their journey toward the prestigious Malcolm Baldrige National Quality Award.

LD #7: Investor Readiness with Lalabu, Simple Babywearing – Deep Dive

SOAR Vision Group has assisted Lalabu in preparing an investor proforma, drawing from all elements of the Organizational Hierarchy of Needs; showcasing Lalabu’s fine operating performance and many market successes.

LD #6: Investor Readiness with Lalabu, Simple Babywearing

Lalabu, an innovator in the baby-wearing space, has expanded its product line and is discussing options with investors.

LD #5: Performance Excellence in the Age of Consumerism – Deep Dive

On this show, Ben and Jennifer reflect on the interview during the last show with Chuck Peck, MD President and CEO of Piedmont Athens Regional Medical Center.

LD #4: Performance Excellence in the Age of Consumerism

Performance Excellence in the Age of Consumerism is the topic on “LeaderDialogue” with guest Dr. Charles Peck, the President/CEO of Piedmont Athens Regional Medical Center.

LD #3: Tapping into Demand with Alive Studios – Deep Dive

On today’s radio program, SOAR hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon provide a deep dive assessment of the learnings from the discussion with Alive Studio’s CEO Cynthia Kaye and CMO L.A. Ricketson to best tap into demand. The best performing organizations innovate, then execute seamlessly on every category of performance that matters (as outlined in the Organizational Hierarchy of Needs). This enables organizations to soar beyond their competition.

LD #2: Tapping Into Demand with Alive Studios

Today on LeaderDialogue radio, hosts Ben, Jennifer, and Duffie welcomed Alive Studio’s Cynthia Kaye (CEO) and LA Ricketts (CMO) to learn discuss their goal of solving the nation’s literacy challenge.

LD #1: Helping Business Owners and Leaders Win

Business owners and leaders struggle every day to meet their goals and objectives, some living on the razor’s edge of making it or not making it, based upon whether their strategy is accomplished. It turns out that winning or losing in business comes down to being able to execute on your strategy – what coaches call “playbook execution”.